This study mainly deals with customer satisfaction of life insurance policies with special reference to max new york life insurance, chennai. I, hamed alsemeri, declare that the dba thesis entitled the factors affecting job satisfaction. Appreciation and life satisfaction rutgers university. The result observed that there is a significant difference in the level of satisfaction of government and private school teachers. Pdf life satisfaction and student performance researchgate. He observed stable lifesatisfaction in spite of a doubling of economic welfare, and concluded that money does not buy happiness. Pdf life satisfaction index for the third age short. Pdf determinants of life satisfaction michiel frijns. The purpose of this study is to expand understanding of the factors influencing customer satisfaction and efficiency in contact centers.
The importance of a questionnaire is evident in a lot of processes as it allows entities to have an idea about the items and information that they would like to know. Validity of the life satisfaction questions, the life satisfaction questionnaire, and the satisfaction with life scale in persons with spinal cord injury. Meaning in life, satisfaction with life and self unyp elearning. This was the same for happiness and life satisfaction levels. This dissertation was organized using the guidelines provided by carson newman. The overall aim of the thesis was to examine withinindividual and betweenindividual changes in life satisfaction in the oldestold using different time metrics and to study life satisfaction within. Investigating the relationship between hope and life satisfaction among children in low and middle income communities in cape town claudia raats 2954506 a mini thesis submitted in partial fulfilment of the requirements for the degree of m. The aim of this study is to examine meaning in life, satisfaction with life, self concept. A significant negative correlation was determined between depression and happiness and between depression and life satisfaction. Introduction job satisfaction describes how content an individual is with his or her job. Satisfaction with life scale swls university of illinois.
The present study was carried out to assess the relationship between life satisfaction, stress and coping strategies among students in higher education. Research psychology in the department of psychology, university of the western cape 2015. The role of negative impact of life events as a mediator and moderator of the relationship between regret and life satisfaction was also explored. To study the level of customer satisfaction towards bajaj a project report submitted to the.
An examination of meaning in life, satisfaction with life, self. Life satisfaction is an assessment of the overall conditions of existence as derived from a comparison of ones aspiration to ones actual achievements george and bearson, 1980. We use personality traits to better understand the relationship between income and life satisfaction. The relationship between personality traits with life. The relationship between selfesteem, subjective happiness and overall life satisfaction. The study aims to analyze whether parental attitudes democratic, protective, and authoritarian predict subjective wellbeing and life satisfaction of university students. Studies on life satisfaction in samples of the general population and. Second, the crosssectional design of this study identified current associations between smartphone addiction, stress, academic performance, and satisfaction with life. Using our surveillance method of life satisfaction on social media, we did a comprehensive.
Analysis of life satisfaction in ukraine by kramarska olena a thesis submitted in partial fulfillment of the requirements for the degree of master of arts in economics national university kyivmohyla academy economics education and research consortium masters program in economics 2005. This dissertation was organized using the guidelines provided by carsonnewman. Name edel hill student number x12334901 degree bachelor of arts honour degree year of submission 2015 national college of ireland, mayor street, dublin. The aim of this thesis is to analyze the level of employee satisfaction and work motivation in. Article pdf available in academy of management learning and education, the 44 december 2005 with 5,029 reads how we measure reads. The effect of neuroticism, which measures sensitivity to threat and punishment, is strong in both the british. Investigating the relationship between hope and life satisfaction among children in low and middle income communities in cape town claudia raats 2954506 a minithesis submitted in partial fulfilment of the requirements for the degree of m. Moorthy20 conducted an empirical study to f ind the satisfaction level of female employees.
A descriptive study of job satisfaction and its relationship with group cohesion applied psychology dr. Selfesteem also made a significant contribution to life satisfaction, which remained significant, albeit smaller, even when the other variables including appreciation were controlled. Parental attitude perceived by university students as. By following the coaching model of using deep listening. The effect of neuroticism, which measures sensitivity to.
The strategies of the balancersthose with high satisfaction with worklife balance and low worklife conflictare found to accord with concepts such as thriving spreitzer, 2005 a and personal mastery senge, 1999. Originally developed as a checklist rather than a measure of life satisfaction fuglmaeyer et al. My thesis project would not have been possible without the knowledge and skills of all of those who helped me. Customers, life insurance policies, lic, investment, socioeconomic factors. Schermerhorn 1993 defines job satisfaction as an affective or emotional response towards various aspects of an employees work. This study intends to contribute to the research in this area by examining the relationship between the usage of social media and selfesteem, and social media use and satisfaction with life among university students in the united states. Perceived parental attitudes scale, subjective wellbeing scale and life satisfaction scale were used as data collection tools. Subjects in the study were 414 students, 221 female and 193 male. Lifesatisfaction is one of the indicators of apparent quality of life. Puja agarwal 1department of management, cmj university, shillong india 2department of management, iipm, lucknow india 3department of management, wisdom school of management. This thesis owes its existence to the help, support and inspiration of several people.
Life satisfaction is considered as a dynamic process which goes on throughout ones life brown, 1981. First, this research draws on existing research on the factors influencing customer satisfaction. However, the research design does not reveal cause and effect relationships. The relationship of regret and the negative impact of life. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality, and customer service. Description the primary purpose of this research was to examine whether appreciation explains variance in life satisfaction after controlling for gender, positive affectivity, selfesteem, and coping skills. Ellickson and logsdon 2002 support this view by defining job satisfaction as the extent to which employees like their work. A study of the factors influencing customer satisfaction. Department of psychology, university of gothenburg, sweden. Satisfaction with precarious work in the millennial generation. A thriving lens is used as the foundational element of a worklife balance professional development program proposal. The commissioner of this thesis was karolina lassfolk operational director, trivsel. Bourdieus 1986 study involved a sample size of 411 german high school. He observed stable life satisfaction in spite of a doubling of economic welfare, and concluded that money does not buy happiness.
Research supports the theory that teacher job satisfaction is dependent upon many different variables. However, distributional differences are also important. Work life balance of employees a study on selected public and private sector undertakings synopsis of the thesis submitted for the award of the degree of doctor of philosophy in the faculty of commerce and management studies andhra university, visakhapatnam by mrs. The thesis demonstrated the need to analyse associates of life satisfaction at the.
An example of following social gr oups is the study of agedifferences in life ruut veenhoven 3 the study of life satisfaction. Alin sriyam as partial fulfillment of the requirements for the master of arts degree in business english for international communication of srinakharinwirot university. In terms of life satisfaction, researchers discovered a relationship between. Cognitive mechanisms underlying mood bias in life satisfaction judgements. A study on customer satisfaction of life insurance policies.
However, coping skills failed to make a significant contribution to life satisfaction when controlling for the other variables. Relationships among smartphone addiction, stress, academic. Personality traits mediate the effect of income on life satisfaction. Subjective quality of life, perceived control, and dispositional optimism among older people. Perceptions and evidence using a unique dataset we study both the actual and selfperceived relationship between subjective wellbeing and income comparisons against a wide range of potential comparison groups, enabling us to investigate a broader range of questions than in previous studies. Life satisfaction is often reported on a scale from 0 to 10, with 10 representing the highest possible level of satisfaction. Identification of variables affecting employee satisfaction. The questionnaire comprised an 11item life satisfaction scale, a modified 46item life experiences survey, a specifically developed 83item regret scale and a 20item regret scale validity check. The result showed that the level of satisfaction is at a moderate level. Results from first stage regression of life satisfaction against listed variables. More specifically, the focus is on examining the grouped impact of the factors.
There was, however, a significant relationship between economic status and life satisfaction which was found to be positively related. With a population of over one billion, national and international life insurance companies, see india as a land of opportunities and a market for big business. Identification of variables affecting employee satisfaction and their impact on the organization 1alam sageer, 2dr. Life satisfaction in the oldestold 3t senior norge. Satisfaction with life scale swls permission to use the scale is ed but you are free to use it without permission or charge by all professionals researchers and practitioners as long as you give credit to the authors of the scale. The overall aim of the thesis was to examine withinindividual and betweenindividual changes in life. Larsen and sharon griffin as noted in the 1985 article in the. And they should take good care of it because if not, it will deteriorate their customer service, their product, and most importantly, the life of their. Communication and oral defense committee have approved this master s project, customer satisfaction towards service quality of front office staff at the hotel, by ms.
This thesis also analyzes the factors that have impact on customer satisfaction and result in customer loyalty. Hey, hows the family an examination of risk and protective factors of life satisfaction of caregivers and typically developing siblings of children with autism spectrum disorder. The relation between life domains satisfaction and overall life satisfaction, values, internalexternal perceived control and the option of planning or by chance searching information on the. The impact of retirement on wellbeing has been shown to vary, not only between individuals, but also within individuals over time.
Reilly1991 defines job satisfaction as the feeling that a. Mar 09, 20 this study mainly deals with customer satisfaction of life insurance policies with special reference to max new york life insurance, chennai. First, the novelty of the results invites a stronger overall set of evidence from which to draw. Life insurance, customer satisfaction, investment, insurance policy about life insurance insurance is the study of risk financing through risk pooling. This article is derived from the postgraduate thesis. A questionnaire template is a tool usually used to provide a set of questions beneficial for data gathering, analysis, and research. Most of the studies comparing happiness and life satisfaction among countries focus on averages.
The relationship between selfesteem, subjective happiness. An abstract of the dissertation of name of student, for the doctor of philosophy degree in major field, presented on date of defense, at southern illinois university car. Moreover i would like to thank my former professor humberto aguilera, ph. The aim of this thesis is to analyze the level of employee satisfaction and work motivation in supermarket prisma in mikkeli. The life satisfaction su rvey lss 6 9 although the life satisfaction survey is not intended to be prescriptive or diagnostic, it was designed to open exploration into any and all areas of a persons life and thus create awareness for the client. The thesis that prompted this research is that over. The overall aim of the thesis was to examine withinindividual and betweenindividual changes in life satisfaction in the oldestold using different time metrics and to study life satisfaction within the context of psychosocial and healthrelated variables.
The overall aim of this thesis was to investigate differences between and within individuals in life satisfaction in the last years before and the first years following retirement. Life satisfaction is often reported on a scale from 0 to 10, with 10 representing the highest possible level. An example of following social gr oups is the study of agedifferences in liferuut veenhoven 3 the study of life satisfaction. Analysis of life satisfaction in ukraine by a thesis. A few research studies have focused on social media use including instagram, snapchat, and linkedin. Potential use of the life satisfaction approach to value nonmarket. Life satisfaction questionnaire lisat9, lisat11 spinal. The aim of this study is to examine meaning in life, satisfaction with life, selfconcept. The psychological wellbeing, happiness and life satisfaction. Masters thesis doctoral dissertation, kent state university.
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